The products being sold at www.velocelifestyle.com (hereinafter referred to as the “Website”) are sold and produced by Ponce International Inc., dba Veloce
Email: info@velocelifestyle.com
GENERAL CONDITIONS OF SALE
1. Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between Ponce International Inc. dba Veloce (hereinafter referred to as "Veloce") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Veloce. Should the order not be accepted, Veloce shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
2. Purchase method
2.1 The only products offered for sale by Veloce are those shown on Veloce's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in color and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase.
2.4 Correct receipt of the Order shall be confirmed by Veloce by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
3. Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and fees. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 The following payment methods are accepted:
(i) PayPal
Clients may pay via PayPal in accordance with the specific methods set by the same.
(ii) Credit card
Where products are purchased using a credit card, the transaction may be performed via the Stripe secure server or another secure server as chosen by Veloce.
Under no circumstances and at no stage of the transaction shall Veloce be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Veloce and therefore under no circumstances shall Veloce be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
4. Delivery of products and associated charges
4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within six months from Veloce having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Veloce reserves the right to accept or refuse requests for delivery beyond the United States. In any case, for deliveries outside the United States, delivery expenses and lead times may be subject to change.
4.2 With reference to requests for deliveries to countries that do not belong to the United States, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by Veloce are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5. Right to cancel
5.1 Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 3 (three) working days from placement of order..
5.2 In order to exercise the right to cancel, the Client shall send notification to Veloce within the time limits indicated to the following email address info@velocelifestyle.com or by means of the form provided for that purpose on the Website.
Repairs
The goods must be returned to us intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
- transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
- until confirmation of receipt by the warehouse indicated by Veloce is given, liability for transport shall be borne solely by the Client;
- should the goods be damaged in transit, Veloce shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
- Veloce shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
6. Complaints and requests for information
6.1 Veloce may be contacted with reference to any complaints or requests for information: Ponce International Inc. via email: info@velocelifestyle.com.\
7. Privacy
7.1 Personal details collected when the Order is placed shall be used by Veloce solely for the purpose of fulfilling the express requests of the Client, in accordance with the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.